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 cial institutions that enables new
branches to implement an assisted self-service concept.
The traditional bank branch is in a state of flux. New business and sales
strategies are being implemented; customer focus and consulting and sales in the
branch are taking on new meaning. At the same time, there is huge cost pressure
on branch operations and on mini branches in particular.
For this reason, more and more banks are shifting their cash transactions to
self-service systems. Bank staff can use the time they save for more consulting
and sales. Yet in reality, it is currently often impossible to shift 100% of all
cash transactions to purely self-service processes, since ba
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